Privacy policy

We collect what we need to run Studioworks for you, and nothing else. We don’t sell your information, we don’t show ads, we don’t track you, and we don’t let anyone else use your information for their own purposes. This policy covers studioworks.app, the Studioworks app, client hubs, and our emails. “We” is Studioworks Studio Inc., 3200 Carbon Pl Ste 101, Boulder, CO 80301.

Two kinds of information

There’s information about you, our customer, which we’re responsible for. And there’s information about your clients that you put into Studioworks. That information is yours: we keep it and use it only to do what you ask, as your service provider.

What we collect about you

• Your account: your name, email, and password (stored so that even we can’t read it).
• Your business: your studio’s name, address, logo, brand, and the details you add for your clients, like your W-9 or bank instructions. Sensitive payment instructions are encrypted.
• Your subscription: your plan and billing history. Your card details go to Stripe; we only see the card’s brand and last four digits.
• What you send us: emails to us, and anything you post in the community.
• Technical information: when you use Studioworks, our servers log things like your IP address, browser, and the pages you load, so we can keep it running and secure.

What we hold for you about your clients

The clients and people you add, the proposals, invoices, and files you send them, and what they do with them: when they open something you sent, sign a proposal, or pay. We show that activity to you; that’s part of what Studioworks does. When your clients pay by card or bank transfer, they give their payment details to Stripe, not to us.

How we use it

To run Studioworks: log you in, send the emails you ask us to send, take payments, keep your account secure, answer your questions, and tell you about your account, your bills, and changes to Studioworks. If you sign up for our newsletter, we send it until you unsubscribe. That’s it.

Who else sees it

We use a few companies to run Studioworks. They get only what they need to do their part, and they’re bound to protect it:

• Amazon Web Services hosts Studioworks and its data, in the United States.
• Stripe takes your subscription payments, and your clients’ card and bank payments through your own Stripe account, and calculates sales tax.
• Postmark sends the emails Studioworks sends for you and to you.
• Google Workspace is our email, when you write to us.
• Buttondown sends our newsletter, if you subscribe.

There’s no analytics, no advertising, and no error-tracking service; nobody else sees your information. We’ll share it only if the law requires it, or if we need to protect someone’s safety or our rights. If Studioworks is ever sold or merged, your information would go with it under this same policy, and we’d tell you first.

Cookies

We use a handful of cookies, all of them ours and all of them for Studioworks to work: one to keep you logged in, one to keep your clients logged in to your hub, one to protect forms, and one that remembers for 24 hours which studio referred you. No advertising or tracking cookies, ever.

How long we keep it

We keep your information while you have an account. After your plan ends, we keep it for 90 days in case you come back. Before we delete it, we send you a copy. Then we delete it, except billing records, which the law requires us to keep for seven years. Our server logs are kept only as long as we need them to keep Studioworks running and secure, and then deleted.

Your choices and rights

You can see and change most of your information in Settings. You can ask us for a copy of your data, to correct it, or to delete it, by writing to hello@studioworks.app. If you ask us to delete it, we will, promptly, and we’ll offer you a copy first. We answer every request within 30 days. Depending on where you live (California, or the European Union, for example), you may have more rights under the law, and we’ll honor them. If your client asks you about their information, we’ll help you answer them; if they ask us directly, we’ll pass the request on to you.

Keeping it safe

Everything travels encrypted, sensitive details are encrypted where they’re stored, and only the people who need to can reach your data. No system is perfect; if something ever goes wrong that affects your information, we’ll tell you promptly.

Children

Studioworks is for people 18 and older. We don’t knowingly collect information from children. If you think we have, write to us and we’ll delete it.

Changes

If we change this policy in a way that matters, we’ll email you before it takes effect. The date at the top shows when it last changed.

Questions

Write to us at hello@studioworks.app, or at Studioworks Studio Inc., 3200 Carbon Pl Ste 101, Boulder, CO 80301.