FAQ

Signing up

Can I still sign up as a Founding Member?

No, the Founding Member sign-up period is over, but you can still sign up before launch to become an Earlybird Member and receive a discount for the first three months.

Why sign up before launch?

For us: seeing your excitement gets us excited! We’re trying to build this as a sustainable business that doesn’t need outside investment. Knowing you’re on board now allows us to build with confidence.

For you: if you sign up before launch, you get a discount for the first three months. We want to show you how grateful we are for your support!

What is my studio handle and how is it used?

Your handle will be part of the link (yourstudio.studioworks.app) to invoices and all future client-facing features, so it’s important to pick something that represents you and your business. It can be your business name, an abbreviation of your business name, or something else entirely (but we recommend sticking with your business name).

What if someone else claimed my name?

We have a zero tolerance policy for impersonation. For clear cases of impersonation, we will suspend the impersonator and get you your handle ASAP. Email support@studioworks.app if you’re having trouble getting your desired handle or suspect someone is impersonating you.

How do I update my email address, handle, or other information?

Before launch, if you need to update your email address or you’re rethinking your studio handle, email support@studioworks.app.

Products & features

What’s wrong with using Quickbooks, Notion, Dropbox, etc.?

Nothing at all. We’ve used these tools (and so many more), and they kind of work. We’re building Studioworks for people who don’t want to use a little bit of a lot of products — they’d rather use one product made just for them.

We want to not only solve your studio management problems but also make you look like an absolute boss to clients and collaborators through polished, professional, and intuitive design, and advanced design customizations.

Will my clients need to have an account?

Nope! We know clients have their own systems in place, so we will not require clients to sign up for Studioworks. Clients can log in with their email address to view invoices and make payments.

How does invoice payment work?

Invoices can be paid through credit card and bank transfer (via Stripe), by check, or through a third party like Bill.com. You can specify your preferred payment method and offer discounts if invoices are paid quickly. If a client is paying through a third party, we will encourage them to specify the service so you know how and when you’ll be paid.

Will you collect additional transaction fees?

There will be no additional fees collected by Studioworks — only the standard transaction processing fees incurred through Stripe or other platforms. We’ll encourage payment through the method with the smallest transaction fee (to get you the most money!) if you haven’t specified a preferred payment method.

Will you help with time tracking?

Yes, we plan to build a time tracking product in the future that can be used by any member of your team.

Will you help with tax preparation and filing?

We won’t be preparing or filing your taxes, but we will help you gather your information and documents to share with your accountant or tax preparer.

Will you help with bookkeeping?

Not at this time, but you will be able to track reimbursable expenses in Studioworks.

Safety, Privacy, & AI

How will you protect my financial data?

We’re using Stripe to handle all financial transactions, and we have your privacy and safety in mind as we build every feature of Studioworks. We will never sell your data to a third party, and you will always have complete control over who is able to see your files, documents, and information.

Does Studioworks use AI?

No. We are open to using AI down the road in specific and utilitarian ways, like to help translate static documents into editable Studioworks files. Our team has strong feelings about AI and will only consider using it if we can do so ethically and with the consent of our members.

Education

Will you offer educational resources?

Yes! We plan to build education into the product experience itself. Contracts and proposals are often written in obtuse legal language. We want to help you create, manage, and share documents, while also helping you fully understand them through integrated tools to highlight important information, flag problematic terms, and translate complex language.

We’re also scheming on an event series that focuses on shared experiences — good and bad — of running a creative studio.

Will you offer a student or educator discount?

We’ve priced our Freelancer plan to be budget friendly, but will always look for ways to make our products more accessible to actively enrolled students, those just starting out, or those going through financial hardship. One of our top priorities is making good business tools accessible to all (but we need a sustainable business first!).

General membership

What if my studio is more than just me?

When you initially sign up your studio for Studioworks, you are creating an account for the business. This accounts includes one team member — you, (presumably) the studio owner. When we launch team accounts, you’ll be able to upgrade to a Studio, Studio Pro, or Agency plan, based on the size of your team.

Will you offer an annual plan?

We do intend to offer an annual plan in the future. If you are a Founding Member with an annual plan, you will receive an annual plan discount in addition to your Founding Member discount.

How do I cancel my membership?

You can cancel your membership by emailing support@studioworks.app.

If you cancel before launch, you will lose your reserved studio handle, Founding Member status, and lifetime discounts. We hope you’ll stick around to see everything we have in store!